This Privacy Policy explains how Petal Palette processes personal data in connection with its florist workshop website and related local flower services. It applies to visitors, inquiry submitters, and customers who use the website to request bouquets, arrangements, or delivery-related information.
Data processing overview
We process personal data to respond to contact requests, manage bouquet and flower order inquiries, confirm availability and service preferences, provide local delivery or pickup coordination, maintain website security, and support technical delivery of the site. Processing is also used to meet legal obligations where applicable and to keep records necessary for ordinary business administration.
We may share personal data with service providers that support website hosting, technical delivery, security, or message handling. Any such recipient is expected to process the data only for the relevant operational purpose and under appropriate confidentiality obligations.
We may disclose personal data where required by law, regulation, or a valid legal request. Data may also be shared when necessary to protect website security, prevent misuse, or support the handling of a specific inquiry or order within the scope of this policy.
We may collect name, email address, phone number if provided, inquiry message, and service preferences when you contact us or request floral services. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
Personal data is obtained from contact form submissions, direct communications, and technical interactions with the website. Where a phone number is provided, it is used only in connection with the relevant request or order.
We use essential cookies for site operation and cookies that store privacy preferences. We do not confirm the use of analytics cookies or marketing cookies on the basis of the current website facts.
Essential cookies support basic site operation, and preference cookies record privacy choices where applicable. You may manage or block cookies through your browser settings, although some site functions may be affected if essential cookies are disabled.
Depending on your location and the legal basis for processing, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to request portability where the law provides for it.
To exercise a privacy right, provide enough information to identify the relevant data and the nature of the request. We may ask for additional details to confirm identity and to protect against unauthorised disclosure. If a request cannot be fully granted, we will explain the legal or operational reason where required.
We keep personal data only for as long as needed for the relevant inquiry, order handling, security review, or legal compliance. When data is no longer required, it is deleted or anonymised according to our internal retention rules and system limitations.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or website functionality. The revised version will apply from its stated effective date, and material changes may be highlighted through the website or other appropriate notice.
For GDPR purposes, Petal Palette acts as the controller for personal data processed through this website and related service communications. Processing is limited to the purposes described in this policy and is based on the operational needs of the website, contact handling, security, and legal compliance where applicable.
Where GDPR applies, it governs our processing of personal data of individuals located in the European Economic Area.
Where GDPR applies, you may request access, rectification, erasure, restriction, objection, and data portability, subject to legal limits and verification of identity where necessary. If processing is based on consent, you may withdraw consent for that processing at any time without affecting prior lawful processing.
